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We want you to pay only for a service you use. Here is exactly when you get money back.
14-day money-back guarantee
If you cancel within 14 days of your first payment on any plan, we refund that payment in full. Send the request through the contact form using the email address on your account. No reason needed.
After the first 14 days
Monthly payments after the guarantee period are not refunded, because the service has already run for that month. Cancel before the renewal date to avoid the next charge; your plan stays active until the end of the paid month.
When we refund anyway
If we remove a store or feature that your plan listed and you relied on, or if the service was unavailable for more than 72 consecutive hours, we refund the remaining days of the current month on request.
How refunds are paid
Refunds go back to the original payment method through our payment provider, usually within 5 to 10 business days depending on your bank. We cannot refund to a different card or account.